1. INTRODUCTION
Welcome to Dhatu (From the Roots). This Shipping Policy outlines the terms
and conditions governing the logistics, delivery, and handling of orders
placed through the Dhatu App.
Dhatu is an online platform that facilitates direct transactions between
Users (buyers) and Farmers (sellers). The App provides a marketplace where
Users can browse and purchase fresh produce, including fruits, vegetables,
and other perishable goods, directly from Farmers. Dhatu does not own,
store, or handle any products; it solely serves as a digital intermediary
connecting buyers with Farmers.
To ensure efficient deliveries, Dhatu has partnered with third-party logistics
providers (Shipping Partners) who handle the pickup, transportation, and
final delivery of goods. The Shipping Partner is solely responsible for the
delivery process, and any loss, delay, or damage to goods post-shipping
shall not be the liability of Dhatu.
Furthermore, as products are sourced directly from Farmers, all issues
related to product quality, freshness, spoilage, or misrepresentation are the
sole responsibility of the respective Farmers. Dhatu does not guarantee the
quality or condition of the products at the time of delivery and shall not be
held accountable for any disputes arising from such concerns.
By using the Dhatu App, Users acknowledge and agree that:
a. Dhatu is only a facilitator and does not sell or distribute any products
directly.
b. Farmers are responsible for the accuracy of the product details and
the condition of the goods at the time of dispatch.
c. Shipping Partners are responsible for the safe and timely delivery of
the orders.
d. Any disputes regarding product quality, spoilage, or damage must be
addressed directly with the Farmer or the Shipping Partner, as
applicable.
This Shipping Policy is subject to updates, and Users are encouraged to
review it periodically.
2. ORDER PROCESSING:
Product Availability & Selection:
● When a User selects a specific product (e.g., vegetables, fruits),
the App displays a “Product Available By” page, providing
options such as:
● After 7 days (100 kgs)
● After 15 days (200 kgs)
● After 30 days (300 kgs)
● Upon selecting a preferred availability timeframe, the App
lists Farmers offering the product along with details such
as:
● Farmer’s Name & Contact Information (Phone, SMS,
WhatsApp)
● Farm Location & Land Details
● Available Quantity & Package Size
● Sowing & Harvesting Details
● Gallery showcasing the produce
Order Confirmation & Processing:
● Users can place an order by selecting a Farmer and finalizing
the quantity.
● Once an order is placed, the respective Farmer receives a
confirmation notification.
● Farmers are responsible for harvesting, packing, and handing
over the produce to the assigned Logistics Partner within the
specified timeline.
Dhatu’s Role as an Intermediary:
● Dhatu does not control or influence the processing, packaging,
or dispatch of the orders.
● All responsibilities related to product handling, packaging
quality, and timely dispatch rest solely with the respective
Farmer.
● If there are delays in harvesting, non-availability of stock, or
failure to fulfill an order, Users must directly contact the Farmer
for resolution. Dhatu does not intervene in such disputes.
Processing Time & Dispatch:
● The processing time varies based on the selected availability
option (7, 15, or 30 days) and the Farmer’s harvesting schedule.
● Once packed, the Farmer hands over the order to the Logistics
Partner for delivery.
● A tracking ID will be generated (if applicable) and shared with
the User via SMS or the App.
Farmer’s Responsibility for Product Authenticity:
● Farmers are responsible for ensuring that the quality, weight,
and specifications of the produce match the details displayed on
the App.
● If there is any discrepancy between the product details and the
delivered goods, the User must contact the Farmer directly for
resolution.
By placing an order on the Dhatu App, Users acknowledge that Dhatu is not
liable for order processing, stock availability, or any delays in dispatch
caused by Farmers.
3. ESTIMATED DELIVERY TIMELINES
General Delivery Timeframe:
● The delivery of perishable goods such as fruits, vegetables, and
other farm produce depends on the selected availability option
at the time of purchase:
● After 7 days – Expected dispatch within 7-10 days.
● After 15 days – Expected dispatch within 15-18 days.
● After 30 days – Expected dispatch within 30-35 days.
● Once the Farmer hands over the order to the Logistics Partner,
the estimated delivery timeline will be communicated via SMS or
in the App’s order tracking section (if applicable).
Factors Affecting Delivery Times:
● Delivery timelines may vary based on several external factors,
including but not limited to:
● Harvesting delays due to weather conditions, pest
infestations, or unforeseen farming issues.
● Farmer’s availability to process and hand over the order.
● Shipping Partner’s logistics constraints, including route
changes, transit delays, or operational disruptions.
● Force Majeure events such as natural disasters, strikes,
lockdowns, or transportation blockades.
Shipping & Transit Duration:
● Once dispatched, the estimated transit time depends on the
User’s location:
● Local deliveries (within the same city/state): 1-3 days.
● Inter-state deliveries: 4-7 days.
● Remote/Rural areas: Up to 10 days.
● The Logistics Partner may provide a tracking ID (if available),
which the User can use to monitor the shipment status.
No Liability for Delays:
● Dhatu acts solely as a facilitator and does not guarantee specific
delivery timelines. Any delays caused by Farmers, Logistics
Partners, or external factors are beyond Dhatu’s control.
● In case of significant delays, Users are advised to directly
contact the respective Farmer or the Logistics Partner.
Partial Shipments & Split Deliveries:
● If a User places an order for multiple products from different
Farmers, the order may be split into separate shipments
depending on the harvest schedules and Farmer availability.
● Dhatu does not control how and when Farmers dispatch orders,
and multiple shipments may arrive at different times.
By placing an order on the Dhatu App, Users acknowledge that delivery
timelines are estimated and subject to third-party logistics constraints and
agricultural conditions. Dhatu shall not be held liable for any delivery
delays.
4. SHIPPING FEES & ADDITIONAL CHARGES:
Shipping Charges & Fee Structure:
● Shipping fees are determined based on multiple factors,
including:
● Distance between the Farmer and the User’s delivery
location.
● Weight and volume of the order.
● Logistics Partner’s pricing structure.
● The applicable shipping charges will be displayed at checkout
before confirming the order.
Third-Party Logistics Costs:
● Since Dhatu partners with third-party logistics providers for
deliveries, shipping fees are subject to changes as per the
policies of the respective logistics companies.
● Any additional handling charges, taxes, or regulatory levies
imposed by logistics providers shall be borne by the User.
Variable Shipping Costs for Bulk Orders:
● Large or bulk orders may incur higher shipping fees due to
increased handling, packaging, and transportation costs.
● Users placing bulk orders may be contacted directly by the
logistics provider for any additional shipping arrangements.
Cash on Delivery (COD) Handling Fees:
● If Cash on Delivery (COD) is available, an additional handling
fee may be applicable.
● The COD service is subject to availability and may not be offered
for all locations.
Express Shipping (If Available):
● If express shipping options are provided, additional charges will
apply.
● The availability of express shipping is subject to logistics
partner capabilities and service regions.
Extra Charges for Remote Locations:
● Deliveries to rural, remote, or hard-to-access areas may incur
additional logistics surcharges due to extended transit times
and special handling requirements.
● Any such additional charges will be communicated to the User
before finalizing the order.
Non-Refundable Shipping Fees:
● Shipping fees are non-refundable under any circumstances,
including order cancellations after dispatch, failed delivery
attempts, or return requests.
● Users must ensure that they provide the correct shipping
address to avoid unnecessary delays or additional charges for
re-attempted deliveries.
By proceeding with an order on the Dhatu App, Users acknowledge and
accept the shipping fee structure and additional charges, which are
determined by the third-party logistics providers and are subject to change
without prior notice.:
5. DELIVERY ATTEMPTS & FAILED DELIVERIES:
At Dhatu, we strive to ensure that all orders reach Users in a timely and
efficient manner. Since all deliveries are handled by third-party logistics
partners, it is crucial for Users to provide accurate delivery details and be
available to receive the order at the scheduled time. The following provisions
govern delivery attempts, failed deliveries, and associated consequences.
5.1. Delivery Attempt Policy:
Once an order has been dispatched, the Logistics Partner will attempt to
deliver the package to the address provided by the User at checkout.
Depending on the serviceability of the location and the internal policies of
the logistics provider, the following conditions apply:
● First Attempt: The assigned delivery personnel will visit the provided
address and attempt to hand over the order.
● User Availability: It is the User’s responsibility to ensure that someone
is present at the delivery location to receive the order during the
estimated delivery timeframe.
● Communication by Logistics Partner: In case the User is unavailable,
the delivery partner may contact them via phone, SMS, or app
notifications to reschedule the attempt.
5.2. Multiple Delivery Attempts:
If the first delivery attempt is unsuccessful due to User unavailability,
incorrect address, or lack of response, the Logistics Partner may make one
or more additional attempts, subject to the following:
● The delivery personnel will attempt to contact the User again for
coordination.
● A second delivery attempt may be scheduled within 24 to 48 hours,
depending on the location and logistics constraints.
● If the User is still unreachable, the package may be marked as
undeliverable, and additional charges may apply for re-attempts.
5.3. Consequences of Failed Deliveries:
If an order cannot be successfully delivered despite multiple attempts, it will
be treated as a failed delivery, with the following outcomes:
● Return to Origin (RTO): The package will be returned to the original
Farmer or logistics warehouse. The User may be liable for return
shipping costs.
● Non-Refundable Shipping Fees: In cases where delivery fails due to
User negligence (wrong address, unavailability, refusal to accept), the
shipping fees will not be refunded.
● Additional Re-Delivery Charges: If the User requests a re-dispatch of
the order after an initial failed delivery, they may be required to pay
additional shipping and handling charges.
● Perishable Goods & Wastage: Since the Dhatu App facilitates the sale
of perishable items such as fruits, vegetables, and fresh farm produce,
failed deliveries may result in product deterioration. In such cases,
Dhatu and its logistics partners will not be responsible for losses, and
no refunds or replacements will be provided.
5.4. User Responsibilities to Avoid Failed Deliveries:
To ensure smooth and timely deliveries, Users must:
● Provide a complete and accurate shipping address at the time of
placing an order.
● Ensure availability at the delivery location or designate an alternate
recipient if needed.
● Respond to calls or messages from the logistics provider regarding
delivery scheduling.
● Promptly contact Dhatu’s support team or the logistics provider in
case of any expected delays in receiving the order.
By placing an order on the Dhatu App, the User acknowledges and agrees
that failed deliveries due to User negligence, unavailability, or incorrect
information will not be eligible for refunds or re-delivery at Dhatu’s cost. Any
additional delivery attempts or re-dispatches will be subject to extra fees as
determined by the logistics provider.
6. LOST, DELAYED, OR MISDELIVERED ORDERS:
At Dhatu, we understand the importance of timely and accurate deliveries.
However, as a digital platform facilitating transactions between Users and
Farmers, we do not directly handle the shipping and delivery of orders.
Instead, all logistics operations, including order pickup, transit, and final
delivery, are managed by third-party logistics service providers. While we
strive to ensure seamless delivery experiences, there may be instances
where orders are lost, delayed, or misdelivered. This clause outlines the
policies governing such situations.
6.1. Delayed Deliveries:
Delivery timelines are estimated based on various factors, including the
location of the Farmer, logistics partner’s transit time, and order volume.
While most orders are delivered within the estimated time frame, delays may
occur due to:
● Unfavourable weather conditions, natural disasters, or other force
majeure events.
● Operational constraints of logistics partners, such as strikes, vehicle
breakdowns, or high shipping demand.
● Regulatory restrictions, including roadblocks, curfews, or
governmental orders.
● Remote or hard-to-reach delivery locations requiring special
arrangements.
In case of an anticipated delay, the logistics provider may notify the User via
SMS, email, or in-app notifications. Users are advised to track their orders
using the tracking link provided by the logistics partner and contact them
directly for status updates.
6.2. Lost Orders:
A package is considered lost if:
● It has not been delivered within 10 days from the estimated delivery
date and there is no tracking update.
● The logistics provider confirms that the package has been lost in
transit.
● The User has not received the order despite receiving a delivery
confirmation notification.
In the event of a lost order, Users must report the issue to Dhatu Support
within 48 hours of the expected delivery date. Upon receiving a complaint,
we will coordinate with the logistics provider to investigate the matter. If the
logistics provider confirms the loss, the following resolution options may
apply:
● Refund: If the loss is confirmed, the User may be eligible for a refund
of the order value, excluding shipping fees.
● Re-Delivery: If the product is still available and the Farmer agrees, a
re-delivery may be arranged, subject to additional shipping costs.
● Logistics Partner’s Compensation: If the logistics provider offers a
compensation policy for lost shipments, the applicable amount (if any)
will be passed on to the User.
Important Note: Dhatu is not liable for lost shipments caused by the
logistics provider. Any claim for compensation must be raised directly with
the logistics partner.
6.3. Misdelivered Orders:
A package is considered misdelivered if:
● It is marked as "Delivered" but was not received by the User.
● It was delivered to the wrong address due to an error by the logistics
provider.
● The contents of the package do not match the User’s order.
If a User believes their order has been misdelivered, they must:
● Check with neighbours, security personnel, or reception desks to see
if the package was received on their behalf.
● Contact the logistics provider using the tracking details to verify the
delivery address.
● Report the issue to Dhatu Support within 24 hours of the delivery
confirmation.
Upon receiving a complaint, Dhatu will coordinate with the logistics provider
to retrieve delivery proof (including delivery confirmation photos or recipient
signatures). If it is confirmed that the logistics provider made an error, the
following resolution options may apply:
● If the package can be retrieved, an attempt will be made to redeliver it
to the correct address.
● If the package is lost due to mis delivery, compensation (if any) will be
determined based on the logistics provider’s policies.
● If the mis delivery resulted from incorrect address details provided by
the User, no refunds or replacements will be issued, and re-shipping
may require additional charges.
6.4. No Liability for Dhatu:
As Dhatu is merely a facilitator connecting Users and Farmers, it does not
assume liability for any lost, delayed, or misdelivered orders. Users
acknowledge that:
● All shipping and delivery responsibilities rest solely with the
third-party logistics providers.
● Dhatu cannot guarantee delivery times and is not responsible for
delays caused by external factors.
● In case of disputes regarding lost or misdelivered orders, Users must
follow the claims process of the logistics provider.
By using Dhatu, Users agree that any claims, compensation, or legal
recourse related to lost, delayed, or misdelivered orders must be pursued
directly with the logistics provider.
7. DAMAGED OR TAMPERED PACKAGES:
At Dhatu, we prioritize transparency and trust in connecting Users with
Farmers. Since Dhatu acts as an intermediary platform and does not handle
the storage, packaging, or delivery of goods, any damage, spoilage, or
tampering of products post-dispatch falls under the responsibility of the
respective Farmer and the logistics provider. This clause outlines the
process for handling such incidents and defines the limitations of Dhatu’s
liability.
7.1. Inspection Upon Delivery:
Users are advised to carefully inspect their package at the time of delivery
and check for the following:
● Visible damage to the packaging, such as tears, dents, or water stains.
● Tampering indicators, such as broken seals, resealed packages, or
missing items.
● Perishable goods that appear spoiled, rotten, or unfit for consumption.
If any of the above conditions are observed, Users should immediately reject
the package and notify both the delivery agent and the Farmer from whom
the order was placed.
7.2. Reporting a Damaged or Tampered Package:
If a User receives a package that is damaged or tampered with, they must
raise a complaint within 12 hours of delivery by providing the following
details:
● Order ID and delivery details.
● Photographs and/or video evidence clearly showing the damage or
tampering.
● A description of the issue, including whether items are missing,
perished, or otherwise unfit for use.
Complaints should be directed to:
● The Farmer (as the supplier of the goods).
● The logistics provider (as the party responsible for transportation).
● Dhatu Support (for documentation and dispute resolution assistance).
7.3. Resolution Process:
Upon receiving a complaint, Dhatu will assist in facilitating communication
between the User, Farmer, and logistics provider. The resolution process
may involve:
Farmer’s Responsibility:
● If the damage or spoilage occurred before shipping, the Farmer
is responsible for addressing the issue.
● The Farmer may choose to offer a replacement or refund,
depending on their policies.
Logistics Provider’s Responsibility:
● If the package was intact at dispatch but was damaged in
transit, the logistics provider will be held accountable.
● Users must directly file a claim with the logistics provider,
following their damage compensation policies.
No Direct Liability of Dhatu:
● Dhatu does not physically handle the goods and, therefore, is
not responsible for refunds, replacements, or claims related to
product quality or transit damage.
● Any disputes related to damaged or tampered packages must be
resolved between the User, Farmer, and logistics provider.
7.4. Non-Returnable Items:
Since Dhatu facilitates the sale of perishable goods (such as fruits,
vegetables, and other farm produce), certain items may not be eligible for
returns or replacements, including:
● Products that have a naturally short shelf life and deteriorate over
time.
● Items that were damaged due to improper storage by the User
post-delivery.
● Orders where the User failed to report the issue within the stipulated
time.
Users must check product descriptions and verify the Farmer’s return and
refund policy before placing an order.
7.5. Acknowledgment of Risk by Users:
By placing an order through Dhatu, Users acknowledge that:
● All products are sourced directly from Farmers, and their quality may
vary based on natural conditions, handling, and transportation.
● Once the order is shipped, Dhatu holds no responsibility for any
damage, tampering, or spoilage.
● Users must contact the Farmer or logistics provider for resolution in
case of damaged deliveries.
Users agree that Dhatu shall not be liable for any financial, physical, or
health-related consequences arising from the purchase and use of products
obtained through the platform.
8. ADDRESS CHANGES & ORDER CANCELLATIONS:
At Dhatu, we understand that Users may need to modify their delivery
address or cancel an order under certain circumstances. However, since
Dhatu acts only as an intermediary between Farmers and Users, and given
the perishable nature of goods, address changes and cancellations are
subject to strict conditions. This clause outlines the policies and limitations
regarding order modifications and cancellations.
8.1. Address Changes
8.1.1. Before Order Confirmation:
Users may update or modify their delivery address before finalizing their
order. Once an order is placed, the delivery address cannot be changed
through the app, and any modifications must be handled manually through
direct communication with the Farmer or logistics provider.
8.1.2. After Order Confirmation but Before Dispatch
● Users who need to change their delivery address after placing an order
must immediately notify the Farmer and the logistics provider.
● The possibility of modifying the address depends on:
● Whether the Farmer has already packed and prepared the order
for dispatch.
● Whether the logistics provider allows address modifications.
● If the address change is possible, additional charges may apply,
depending on the logistics provider’s policies.
● If the address change is not possible, the order will be shipped to the
original address, and the User will be responsible for accepting the
delivery.
8.1.3. After Dispatch:
● Once an order has been dispatched, the delivery address cannot be
changed.
● If the delivery attempt fails due to an incorrect or outdated address,
the logistics provider’s policies will apply, and Users may need to
arrange for self-pickup or re-delivery at an additional cost.
● Dhatu holds no liability for failed deliveries due to incorrect or
outdated addresses provided by the User.
8.2. Order Cancellations:
8.2.1. Cancellation Before Order Confirmation:
● Users may cancel their orders anytime before confirmation without
incurring any charges.
● Once an order is placed and confirmed, cancellations are subject to
the Farmer’s individual cancellation policies.
8.2.2. Cancellation After Order Confirmation but Before Dispatch:
● Users who wish to cancel an order after confirmation must
immediately contact the Farmer.
● The Farmer reserves the right to accept or reject the cancellation
request based on the product type, order status, and readiness for
dispatch.
● Certain perishable goods may not be eligible for cancellation due to
their perishable nature.
8.2.3. Cancellation After Dispatch:
● Once an order has been shipped, it cannot be cancelled.
● If a User refuses to accept the delivery, the order will be marked as
"failed delivery," and the Farmer/logistics provider may charge a fee
for the return or disposal of the product.
● Refunds or replacements, if applicable, will be at the discretion of the
Farmer, as Dhatu does not handle inventory, logistics, or payment
processing.
8.3. Refund Policy for Cancelled Orders:
● Refund eligibility is determined solely by the Farmer. Dhatu does not
process refunds directly.
● If a Farmer approves a cancellation, they may offer:
● A full refund (if the order is cancelled before processing).
● A partial refund (if costs have already been incurred in packing
or handling).
● No refund (for perishable goods that have been packed and
prepared for shipping).
● Refund processing times vary based on the Farmer’s policies and
payment method used for the order.
8.4. Dhatu’s Limited Liability:
● Dhatu is not responsible for address modifications, order
cancellations, or refund disputes.
● Users must directly coordinate with the Farmer and logistics provider
for all modification requests.
● By using the platform, Users agree that Dhatu shall not be liable for
any financial loss, inconvenience, or disputes arising from address
changes or order cancellations.
Users are advised to review the Farmer’s cancellation and refund policies
before placing an order to ensure they understand the applicable terms.
9. FORCE MAJEURE CLAUSE
At Dhatu, we recognize that unforeseen circumstances beyond human
control may impact the availability, delivery, or quality of products offered
through the platform. Since Dhatu operates solely as an intermediary
connecting Users with Farmers and logistics providers, we shall not be held
responsible for any disruptions caused by Force Majeure events. This clause
outlines the scope and implications of Force Majeure on order processing,
shipping, and fulfilment.
9.1. Definition of Force Majeure:
For the purposes of these Terms, "Force Majeure" shall refer to any event or
circumstance that is beyond the reasonable control of Dhatu, Farmers, or
logistics providers, including but not limited to:
● Natural Disasters: Earthquakes, floods, tsunamis, hurricanes,
landslides, or other extreme weather conditions.
● Pandemics & Epidemics: Any outbreak of disease, including but not
limited to COVID-19, that affects supply chains, transportation, or
fulfilment operations.
● Government Actions & Regulatory Changes: Any restrictions, bans,
embargoes, new legal requirements, or government-mandated
lockdowns that affect the sale or transportation of goods.
● Labor Strikes & Industrial Disruptions: Work stoppages, strikes,
protests, or boycotts affecting Farmers, logistics providers, or Dhatu’s
operations.
● War, Civil Unrest & Terrorist Acts: Armed conflict, riots, terrorism, or
other security threats that impact the movement of goods.
● Cybersecurity Threats & Technical Failures: System outages, data
breaches, cyberattacks, software malfunctions, or infrastructure
failures that affect Dhatu’s platform or third-party logistics tracking
systems.
9.2. Impact of Force Majeure Events:
In the event of a Force Majeure situation:
● Order Processing Delays: Orders may be delayed, rescheduled, or
cancelled due to disruptions in harvesting, packaging, or logistics.
● Temporary Suspension of Services: Dhatu reserves the right to
temporarily disable certain features of the platform, including order
placement, tracking, and payments, until normal operations resume.
● Logistics Disruptions: Delays or failures in shipment may occur due to
transportation network breakdowns, border closures, or labour
shortages.
● Non-Availability of Products: Farmers may be unable to fulfil orders
due to damage to crops, supply chain interruptions, or workforce
constraints.
9.3. Disclaimer of Liability
● Dhatu shall not be liable for any loss, damage, delay, or failure in
performance caused by a Force Majeure event.
● Users acknowledge that Dhatu does not own, store, or control
inventory and cannot guarantee availability in the event of
disruptions.
● Neither Dhatu nor the Farmers shall be obligated to compensate for
damages, lost profits, or inconvenience arising from such events.
9.4. Communication & Notification:
● In the case of a Force Majeure event affecting operations, Dhatu will
make reasonable efforts to notify Users via the app, website, or
registered email.
● Farmers and logistics providers may also directly communicate with
Users regarding disruptions and possible alternative arrangements.
● Users are encouraged to regularly check updates on the Dhatu
platform during Force Majeure events for any announcements or
changes in policies.
By using the Dhatu platform, Users acknowledge and agree that Force
Majeure events are beyond the control of Dhatu, and any claims arising
from such events shall not be entertained.
10. LIABILITY:
At Dhatu, we function as an intermediary, facilitating connections between
Users (buyers) and Farmers (sellers) while coordinating logistics through
third-party shipping providers. Since we do not directly own, store, or
handle the products, our liability is strictly limited to the extent of our
platform’s role in facilitating transactions. This clause outlines the scope
and limitations of liability for Dhatu, Farmers, and third-party logistics
providers.
10.1. Dhatu’s Limited Liability:
Users acknowledge and agree that Dhatu is not responsible for:
● Quality, Condition, or Safety of Products:
● Dhatu does not cultivate, package, or inspect the perishable
goods listed on the platform.
● The responsibility for the quality, freshness, quantity, and
safety of fruits, vegetables, and other farm produce lies solely
with the Farmers who list them for sale.
● Users are encouraged to review farmer details, ratings, and
available information before purchasing any product.
● Delays, Damages, or Losses During Shipment:
● Once a product has been shipped, Dhatu has no further control
over the delivery process.
● The respective logistics partners are solely responsible for any
loss, damage, or delays occurring during transit.
● If an order is damaged in transit, Users must contact the
shipping provider directly for claims or resolution.
● User-Farmer Communication & Transactions:
● Dhatu only provides a platform for interaction and does not
monitor or control direct negotiations, pricing, or agreements
between Users and Farmers.
● Any misrepresentation, misinformation, or fraudulent activity
by Farmers is not the responsibility of Dhatu.
● Users are advised to independently verify information before
finalizing a purchase.
● Third-Party Services & Technical Issues:
● Dhatu integrates third-party services for logistics, payment
processing, and communication (e.g., SMS, WhatsApp, phone
calls).
● Any technical glitches, failures, or disruptions in these services
do not create liability for Dhatu.
● Users must reach out to the respective third-party service
provider for assistance.
10.2. Liability of Farmers:
Farmers using Dhatu’s platform to list and sell their products:
● Bear Full Responsibility for Their Goods
● Farmers must ensure that the products meet the expected
quality, quantity, and description as provided on the platform.
● Any complaints, disputes, or claims regarding product quality
must be addressed directly with the Farmer.
● Are Liable for Inaccurate or Misleading Information
● If a Farmer provides incorrect, misleading, or incomplete details
regarding the product’s availability, weight, price, or delivery
timeline, they shall be solely responsible for any disputes
arising from such misrepresentation.
● Must Address Customer Complaints Responsibly
● Farmers must cooperate with Users in resolving disputes,
including refunding or replacing defective/damaged items if
applicable.
● Dhatu does not mediate disputes between Users and Farmers,
except where explicitly required under applicable consumer
protection laws.
10.3. Liability of Logistics & Shipping Providers:
Once an order has been shipped, the respective logistics partner assumes
responsibility for:
● Safe & Timely Delivery of Goods
● The shipping provider must ensure that the product is delivered
within the estimated timeline and in good condition.
● Any loss, delay, or damage caused during transit is the sole
responsibility of the logistics company.
● Handling Complaints Related to Shipping Issues
● If a product is delayed, lost, or arrives damaged, Users must
raise the issue with the logistics provider’s customer support for
resolution.
● Dhatu shall not entertain claims regarding logistics failures or
mishandling of goods by shipping partners.
10.4. Disclaimer of Warranties
By using Dhatu’s platform, Users agree that:
● All products are sold "as-is" and "as-available" by Farmers. Dhatu
makes no warranties regarding the condition, suitability, or
merchantability of the goods.
● Dhatu does not guarantee uninterrupted, error-free, or secure access
to the platform, as technical issues, maintenance, or external
disruptions may occur.
● Dhatu is not responsible for indirect, incidental, consequential, or
punitive damages, including but not limited to lost profits, lost data,
or reputational harm.
10.5. Limitation of Liability:
To the maximum extent permitted by applicable law:
● Dhatu’s total liability, whether in contract, tort (including negligence),
or otherwise, shall be limited to the transaction fee charged (if any) for
the order in question.
● Dhatu shall not be liable for any indirect or consequential losses,
including but not limited to loss of revenue, business, or goodwill
arising from the use of the platform.
● Dhatu reserves the right to suspend or terminate access to Users
found misusing the platform, providing false claims, or violating these
terms.
By continuing to use the Dhatu platform, Users acknowledge that all
transactions are conducted at their own risk, and Dhatu shall not be held
liable for any disputes arising from product quality, shipping issues, or
third-party services.
11. CONTACTING FOR SHIPPING ISSUES:
At Dhatu, we strive to ensure a smooth and efficient platform experience.
However, as Dhatu acts solely as an intermediary connecting Users with
Farmers and Logistics Providers, we do not directly handle shipping,
delivery, or product-related concerns. This clause outlines the appropriate
points of contact for different shipping-related issues.
11.1. Contacting Farmers for Product-Related Concerns:
Since all agricultural products listed on Dhatu’s platform come directly from
independent Farmers, any concerns regarding:
● Product quality (e.g., freshness, spoilage, incorrect quantity, incorrect
variety, etc.)
● Packaging issues before shipping
● Misrepresentation of product details (e.g., wrong weight, variety, or
price)
● Availability and expected harvesting timelines
must be addressed directly with the respective Farmer.
How to Contact a Farmer:
● After selecting a product, Users can view the Farmer’s contact details
(phone number, location, farm details).
● Users can communicate with Farmers via phone call, SMS, or
WhatsApp as provided on the platform.
● Dhatu does not mediate or influence conversations between Users and
Farmers.
11.2. Contacting Logistics Providers for Delivery Issues:
Once an order has been picked up for shipping, Dhatu is no longer
responsible for its handling or condition. Any concerns regarding:
● Delivery delays
● Lost shipments
● Damaged or tampered packaging during transit
● Failed delivery attempts
should be directed to the respective logistics provider handling the
shipment.
How to Contact the Logistics Provider:
● The logistics partner’s contact details will be available in the order
tracking section of the app.
● Users should raise disputes directly with the shipping provider’s
customer service team for any claims regarding damaged or missing
goods.
11.3. When to Contact Dhatu Customer Support:
While Dhatu does not take responsibility for product quality or
shipping-related concerns, Users may reach out to Dhatu Customer Support
in the following cases:
● Technical Issues with the Platform (e.g., inability to contact Farmers,
app malfunctions)
● Incorrect order processing due to system errors
● Breach of Terms of Use by a Farmer or Logistics Provider (e.g., fraud,
unauthorized listing, policy violations)
Users can contact Dhatu Customer Support through:
- Email: info@microbitech.com
- Phone: 9606989707
11.4. Dhatu’s Role in Dispute Resolution
● Dhatu does not act as a mediator for disputes between Users and
Farmers or between Users and Logistics Providers.
● Users must engage directly with the concerned parties for resolution.
● Dhatu reserves the right to suspend or remove Farmers or Logistics
Providers who repeatedly violate platform policies or engage in
fraudulent activities.
By using Dhatu’s platform, Users acknowledge that all transactions and
communications with Farmers and Logistics Providers are conducted at
their own discretion and risk.