INTRODUCTION:
The Dhatu App, developed and operated by Microbi Infotech Private Limited,
is a comprehensive digital platform designed to revolutionize agricultural
practices by integrating modern technology with traditional farming
methods. The app caters to farmers, agronomists, and agricultural
businesses by offering a range of services, including farm and crop
management, organic produce trading, soil health analysis, educational
resources, and geo-fencing solutions.
In an era where sustainable and organic farming is gaining prominence, the
Dhatu App aims to bridge the gap between farmers, consumers, and
agribusinesses by providing a seamless and efficient digital ecosystem. The
platform empowers users with real-time data, expert insights, and a
marketplace for organic products, ensuring better productivity and
profitability.
Key Features of the Dhatu App:
● Farm & Crop Management: Tools for tracking crop health, irrigation
schedules, and disease control.
● Organic Marketplace: A platform for farmers to sell their organic
produce directly to consumers and businesses.
● Soil Analysis Reports: Integration with soil testing services for better
yield predictions and soil health management.
● Geo-Fencing & Smart Alerts: Location-based agricultural insights and
weather predictions.
● Educational Content: Access to expert videos, guides, and best
farming practices.
● Store Locator: Find certified organic input suppliers and agricultural
stores.
This Terms and Conditions Agreement outlines the legal terms governing
the use of the Dhatu App, ensuring a secure, compliant, and transparent
experience for all users. By accessing or using the app, users agree to abide
by these terms, which define their rights, responsibilities, and limitations
within the platform.
1. LEGAL INFORMATION & COMPANY OVERVIEW:
1.1 Legal Information:
The Dhatu App is owned, operated, and managed by Microbi Infotech
Private Limited, a company incorporated under the Companies Act, 2013,
with its registered office at:
Chinna’s complex, REVA university circle, Bagalur Main Road,
Kattigenahalli, Bengaluru, Karnataka 560063.
Email: info@microbitech.com
Phone: 9606989707
Microbi Infotech Private Limited is committed to providing innovative and
technology-driven solutions to enhance the efficiency, sustainability, and
productivity of agricultural activities. The Dhatu App serves as an integrated
platform offering farm management tools, organic product trading, and
agricultural insights to farmers, traders, and agricultural enterprises.
The company operates in compliance with applicable Indian laws, data
protection regulations, and e-commerce guidelines governing digital
platforms and online transactions.
1.2 Acceptance of Terms:
● By accessing, registering, or using the Dhatu App, you (the “User”)
agree to comply with and be bound by these Terms and Conditions.
These terms constitute a legally binding agreement between the User
and Microbi Infotech Private Limited.
● If you do not agree with these Terms, you are advised not to use the
App. Continued usage of the App signifies explicit acceptance of these
Terms.
● Microbi Infotech Private Limited reserves the right to modify, update,
or replace any part of these Terms at its discretion. Users will be
notified of any significant changes through in-app notifications, email,
or updates on our website. It is the responsibility of the User to review
these Terms periodically.
● If you violate any of the terms mentioned herein, the company
reserves the right to suspend or terminate your access to the App
without prior notice.
2. DEFINITIONS:
For the purpose of these Terms and Conditions, unless the context
otherwise requires, the following terms shall have the meanings assigned to
them:
2.1 "App":
Refers to the Dhatu App, a mobile and web-based digital platform operated
by Microbi Infotech Private Limited, designed to provide agricultural
services, farm management solutions, and an organic marketplace.
2.2 "Company" / "We" / "Us" / "Our":
Refers to Microbi Infotech Private Limited, the legal owner and operator of
the Dhatu App.
2.3 "User" / "You" / "Your":
Refers to any individual, farmer, trader, business entity, or third-party
service provider who accesses, registers, or interacts with the Dhatu App.
Users may include:
● Registered Farmers: Individuals engaged in agricultural activities who
use the platform for farm management, trading, or learning.
● Buyers & Traders: Businesses or individuals purchasing agricultural
or organic produce through the platform.
● Service Providers: Agricultural consultants, soil testing experts, and
other professionals offering services through the App.
● Visitors: Individuals accessing the App without registering, for
information purposes.
2.4 "Services":
Refers to the various functionalities and features provided through the
Dhatu App, including but not limited to:
● Farm & crop management tools
● Organic marketplace for buying and selling produce
● Soil health analysis and reports
● Geo-fencing and weather predictions
● Agricultural educational content
● Store locator for organic inputs
2.5 "Account":
Refers to a personalized user profile created on the Dhatu App by registering
with a valid mobile number, email address, or other required credentials.
2.6 "Third-Party Services":
Refers to any external service provider, payment gateway, logistics partner,
or external platform integrated with the Dhatu App to facilitate transactions,
service delivery, or additional functionalities.
2.7 "Intellectual Property Rights (IPR)":
Refers to all patents, trademarks, copyrights, trade secrets, and other
proprietary rights associated with the Dhatu App, its content, and branding.
2.8 "Force Majeure":
Refers to any unforeseen circumstances beyond reasonable control,
including but not limited to natural disasters, government restrictions,
cyber-attacks, server failures, or other emergencies that may impact the
functionality of the App.
2.9 "Dispute":
Refers to any disagreement, claim, or legal contention arising between a
User and the Company regarding the use of the Dhatu App or any
transaction facilitated through it.
These definitions shall apply throughout the Terms and Conditions and
shall guide the interpretation of the clauses herein.
3. ELIGIBILITY AND USER OBLIGATIONS:
3.1 Eligibility:
To use the Dhatu App, you must meet the following criteria:
● Age Requirement: You must be at least 18 years old or the age of
majority in your jurisdiction (whichever is greater).
● Legal Capacity: You must have the legal capacity to enter into a
binding contract under the laws of your country or state. If you are
using the App on behalf of a business or other organization, you
represent and warrant that you have the authority to bind that
organization to these Terms.
By accessing and using the App, you confirm that you meet the eligibility
requirements set forth herein. If you are unable to meet these requirements,
you must not access or use the App.
3.2 User Obligations:
As a User of the Dhatu App, you agree to the following obligations:
● Accurate Information: You agree to provide accurate, complete, and
current information when registering, creating an account, or
engaging with the services offered through the App. You are
responsible for maintaining the accuracy and completeness of your
information.
● Security of Account: You are responsible for maintaining the
confidentiality of your account credentials, including your password
and login details. You agree to immediately notify the Company if you
suspect any unauthorized access or use of your account.
● Compliance with Laws: You agree to comply with all applicable local,
national, and international laws and regulations while using the App,
including those related to agricultural practices, commerce,
environmental sustainability, and data protection.
● Non-Disruptive Behaviour: You agree not to engage in any conduct
that could disrupt or interfere with the functionality of the App or its
services, including but not limited to:
● Distributing malware or other harmful software
● Sending spam or unsolicited communications
● Attempting to access systems or accounts without authorization
● Engaging in fraudulent activities or misrepresentations
● Respect for Other Users: You agree to use the App in a manner that is
respectful and courteous towards other users. Any form of harassment,
hate speech, or inappropriate conduct towards other users will not be
tolerated and may result in suspension or termination of your account.
● Use of Services: You agree to use the Services only for lawful purposes,
such as:
● Managing farm operations and crops
● Trading organic produce
● Utilizing educational content for agricultural knowledge
● Engaging with third-party service providers (e.g., soil testing,
consultancy) in accordance with their terms.
● Prohibited Activities: You are prohibited from using the App for the
following activities:
● Violation of any intellectual property rights of the Company or
third parties
● Engaging in illegal or unethical agricultural practices
● Using the App for any activity that could harm the reputation of
the Company or the platform
● Selling or promoting unauthorized goods or services through the
App
Failure to adhere to these obligations may result in account suspension,
termination, or legal action as deemed necessary by the Company.
3.3 User Responsibilities:
You are solely responsible for:
● Ensuring that the devices and software you use to access the App are
compatible with the platform and meet the necessary technical
requirements.
● Keeping your login details confidential and secure.
● Monitoring your activity and usage of the App.
4. Orders and Payments
4.1 Orders & Transactions:
The Dhatu App facilitates transactions for agricultural products, organic
goods, and related services. By placing an order on the platform, you
acknowledge and agree to the following terms:
● Order Confirmation: Placing an order constitutes an offer to purchase.
The Company reserves the right to accept or reject an order based on
product availability, compliance with laws, and internal policies.
● Order Processing: Orders will be processed only after payment
confirmation. Users will receive an email or in-app notification upon
successful order placement.
● Pricing & Availability: Prices of products and services are subject to
change without prior notice. Availability of products is dependent on
stock levels and supplier commitments.
● Cancellation Policy: Users may cancel orders within a specified period
(as per the cancellation policy mentioned in the App). The Company
reserves the right to cancel orders due to fraud detection, pricing
errors, or product unavailability.
● Refunds & Returns: Refund eligibility is subject to product/service
category, applicable policies, and specific vendor terms. Refunds will
be processed within a stipulated time frame as per the Return &
Refund Policy of the App.
4.2 Payment Terms:
● Accepted Payment Methods: The App supports multiple payment
modes, including but not limited to:
● Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
● UPI Transactions
● Net Banking
● Wallet Payments
● Cash on Delivery (if applicable)
● Secure Transactions: Payments are processed through third-party
payment gateways, ensuring encryption and security measures
compliant with RBI regulations and data protection laws.
● Billing Accuracy: Users must provide accurate billing and contact
details. Any discrepancies in billing information may lead to
transaction delays or order cancellations.
● Taxes & Additional Charges: Users agree to bear all applicable GST,
duties, and other levies imposed by regulatory authorities.
4.3 Subscription & Recurring Payments (If Applicable):
1. The App may offer subscription-based services for premium features
or content. By subscribing, the User agrees to recurring payments as
per the subscription plan.
2. Users can cancel subscriptions at any time before the next billing
cycle to avoid automatic renewals.
3. The Company reserves the right to change subscription pricing, plans,
or benefits with prior notice to subscribers.
4.4 Disputed Payments & Chargebacks:
● In case of unauthorized transactions or billing disputes, Users must
notify the Company within 7 days of the transaction date.
● The Company will investigate claims and resolve disputes as per
payment gateway policies and applicable laws.
● Chargeback claims without valid reasons may result in account
suspension and legal action.
4.5. Fraud Prevention & Risk Management:
● The Company employs fraud detection tools and reserves the right to
verify transactions for suspicious activities.
● If a transaction is flagged as fraudulent, the Company may:
● Cancel the order without prior notice
● Report the incident to relevant authorities
● Restrict or suspend the User’s account
By making a purchase or transaction through the Dhatu App, the User
agrees to the terms set forth above.
5. INTELLECTUAL PROPERTY RIGHTS (IPR):
5.1 Ownership of Intellectual Property:
● The Dhatu App, including but not limited to its design, layout, user
interface, content, features, trademarks, logos, domain name,
software, and databases, is the exclusive property of Microbi Infotech
Private Limited (“Company”) and is protected under Indian and
international intellectual property laws, including but not limited to
the Copyright Act, 1957, the Trademarks Act, 1999, the Patents Act,
1970, and relevant international treaties.
● The ownership of all rights, titles, and interests in the App and its
content shall remain vested in the Company and its licensors. No
rights, licenses, or interests are granted to the User other than those
explicitly stated in these Terms.
5.2 User License and Restrictions:
● Limited License: The Company grants the User a non-exclusive,
non-transferable, revocable, limited license to access and use the App
and its services strictly for personal or business purposes in
accordance with these Terms.
● Restrictions on Use: Users shall not:
● Modify, copy, distribute, reproduce, publish, or exploit any part
of the App or its content for commercial purposes without prior
written consent from the Company.
● Reverse engineer, decompile, disassemble, or attempt to extract
the source code of the App.
● Use the App to create derivative works, competitive platforms, or
any service that infringes on the intellectual property of the
Company.
● Remove or alter any copyright, trademark, or proprietary notices
from the App.
● Attempt unauthorized access to the App’s servers, data, or any
restricted content.
5.3 Trademarks and Branding:
● All trademarks, service marks, logos, and brand names displayed on
the Dhatu App are the exclusive property of the Company or its
licensors and are protected under the Trademarks Act, 1999 and
international trademark laws.
● Unauthorized use, reproduction, or modification of any trademarks or
brand identifiers without express written consent from the Company
is strictly prohibited and may result in legal action.
5.4 User-Generated Content and License to Use:
● The Dhatu App may allow Users to submit, upload, or share content,
including reviews, comments, photos, videos, product listings, or
other submissions (“User Content”).
● By submitting User Content, the User grants the Company a
non-exclusive, worldwide, royalty-free, perpetual, and irrevocable
license to use, reproduce, distribute, modify, and publicly display
such content for the purposes of operating, promoting, or improving
the App and its services.
● The User represents and warrants that they own or have the
necessary permissions to use and share the submitted content and
that such content does not infringe upon any third-party rights.
5.5 Copyright Infringement & DMCA Compliance:
● The Company respects intellectual property rights and expects Users
to do the same. If any content on the App is believed to infringe on
copyrighted material, Users may submit a Copyright Infringement
Notice by providing:
● A description of the copyrighted work that has allegedly been
infringed.
● Identification of the infringing material (with URL or
screenshot).
● Contact details of the complainant (name, email, phone
number).
● A statement declaring the claim is made in good faith.
● The Company reserves the right to remove infringing content and take
appropriate legal action against repeat offenders.
5.6 Violation of Intellectual Property Rights:
● Any unauthorized use, reproduction, or distribution of the App’s
content, trademarks, or intellectual property shall constitute an
infringement and may result in legal consequences, including but not
limited to civil claims, injunctions, and monetary damages.
● The Company reserves the right to pursue legal remedies to protect its
intellectual property and may seek damages, legal fees, and injunctive
relief.
By using the Dhatu App, the User acknowledges and agrees to comply with
these Intellectual Property Rights (IPR) provisions.
6. WEBSITE USAGE AND VISITOR OBLIGATIONS:
6.1 Permitted Use of the Dhatu App:
● The Dhatu App is designed to provide Users with access to organic
products, sustainable farming solutions, educational content, and
related services. Users may use the App solely for lawful and
legitimate purposes as per these Terms.
● By accessing or using the App, Users agree to comply with all
applicable laws, regulations, and guidelines, including those under
the Information Technology Act, 2000, the Consumer Protection Act,
2019, and other relevant legal frameworks.
● Users must ensure that any information they provide (such as
personal details, order requests, or payment information) is accurate,
complete, and up to date.
6.2 Prohibited Activities:
Users shall not engage in any of the following prohibited activities while
using the Dhatu App:
● Unauthorized Access & Security Violations:
● Attempting to hack, disrupt, or compromise the security,
integrity, or availability of the App.
● Engaging in phishing, malware distribution, or any form of
cyber-attack against the App or its Users.
● Misuse of Content & Intellectual Property:
● Copying, modifying, distributing, or using any content from the
App without prior written permission from the Company.
● Using automated tools such as bots, spiders, or scrapers to
collect data from the App.
● Fraudulent or Illegal Transactions:
● Impersonating another person, entity, or misrepresenting
affiliation with any business or organization.
● Using stolen, unauthorized, or fraudulent payment methods to
make purchases.
● Spamming & Unsolicited Communications:
● Posting, sending, or distributing unsolicited advertisements,
promotional content, or junk messages via the App.
● Engaging in any activity that overloads, damages, or disrupts
the App’s functionality.
● Harmful or Offensive Content:
● Uploading, sharing, or transmitting any content that is
defamatory, obscene, discriminatory, hateful, violent, or violates
public order.
● Engaging in harassment, abuse, or threats against other Users,
staff, or Company representatives.
● Third-Party Services & Interactions:
● Misusing third-party tools or external services integrated within
the App.
● Violating the terms of service of third-party partners, vendors,
or affiliates associated with the App.
6.3 Monitoring & Enforcement:
● The Company reserves the right to monitor User activity on the App
and take action against any misuse or policy violations.
● In case of non-compliance with these Terms, the Company may:
● Issue warnings or suspension notices to Users.
● Restrict, suspend, or permanently terminate User accounts.
● Report violations to law enforcement authorities if necessary.
6.4 Reporting Violations:
● If a User encounters any misuse, fraudulent activity, or security
threats, they should immediately report it to the Dhatu App support
team at [Insert Contact Email].
● The Company shall investigate reported violations and take
appropriate action as per its internal policies and applicable laws.
By accessing and using the Dhatu App, the User acknowledges and agrees
to comply with these Website Usage and Visitor Obligations.
7. LIMITATION OF LIABILITY:
7.1 General Limitation of Liability
● The Dhatu App, its parent company Microbi Infotech Private Limited,
affiliates, directors, employees, agents, and service providers shall not
be held liable for any direct, indirect, incidental, special,
consequential, or exemplary damages arising from:
● Use or inability to use the App, its products, or services.
● Unauthorized access, alteration, or loss of User data.
● Business interruptions, system failures, or technical issues.
● Delays, disruptions, or unavailability of services due to
third-party service providers, including payment gateways,
logistics partners, or content providers.
● The Company shall not be responsible for any loss of profits, business
opportunities, goodwill, data, or other intangible losses resulting from
the use of the App.
7.2 Third-Party Service Providers & External Links:
● The Dhatu App may integrate third-party services (e.g., payment
gateways, logistics providers, external product suppliers). The
Company does not control, endorse, or assume liability for the
actions, omissions, or policies of these third parties.
● Any disputes, issues, or losses arising due to interactions with
third-party service providers shall be addressed directly with the
respective third party, and the Company shall not be liable for any
damages arising from such transactions.
7.3 Product & Service Disclaimers:
● The Company does not guarantee, warrant, or represent the accuracy,
reliability, completeness, or effectiveness of any content, product
descriptions, or nutritional information provided within the App.
● All products and services offered through the App are provided on an
"as is" and "as available" basis, without any warranties, express or
implied, including but not limited to merchantability, fitness for a
particular purpose, or non-infringement.
● The Company is not responsible for any allergic reactions, side effects,
or health-related issues arising from the consumption or use of any
products available on the App. Users are advised to consult their
healthcare provider or nutritionist before purchasing or consuming
any food, herbal, or organic products.
7.4 Technical & System-Related Limitations
● The Company makes reasonable efforts to ensure uninterrupted
access to the App; however, it does not guarantee continuous,
error-free, or secure access at all times.
● The Company shall not be liable for any temporary disruptions, server
downtimes, software bugs, data loss, or cyber-attacks that may
impact User experience.
● Users are responsible for ensuring their devices, internet connections,
and security settings are properly configured while using the App.
7.5 Limitation of Damages
● To the fullest extent permitted by law, the maximum liability of the
Company for any claim arising out of the use of the App shall not
exceed the total amount paid by the User for the specific transaction
that led to the claim.
● If any limitation or exclusion of liability is found to be unlawful or
unenforceable, the Company's liability shall still be limited to the
fullest extent permitted by applicable law.
8. INDEMNIFICATION:
8.1 User’s Obligation to Indemnify:
By using the Dhatu App, the User agrees to defend, indemnify, and hold
harmless Microbi Infotech Private Limited, its affiliates, directors, officers,
employees, agents, licensors, service providers, and business partners from
and against any and all claims, liabilities, damages, losses, costs, and
expenses (including reasonable legal fees) arising from or related to:
● Violation of These Terms & Conditions
Any breach of these Terms by the User, including but not limited to
non-compliance with policies, misuse of the App, or failure to meet
obligations.
● Unauthorized or Fraudulent Use of the App
Any unauthorized, fraudulent, or unlawful use of the App, including
unauthorized transactions, hacking attempts, or circumvention of
security features.
● Misuse of Services & Intellectual Property
Any unauthorized use, reproduction, or distribution of content,
trademarks, or proprietary materials available on the App.
● Violation of Third-Party Rights
Any claims made by third parties due to infringement of intellectual
property rights, privacy violations, or contractual breaches caused by
the User’s actions.
● Misrepresentation or False Information
Any false, misleading, or fraudulent information provided by the User
during account registration, transactions, or interactions within the
App.
● User-Generated Content & Public Interactions
Any damages or disputes arising from User comments, reviews,
feedback, or submissions that violate legal rights or ethical
standards.
8.2 Indemnification Process:
● In the event of a claim subject to indemnification, the Company shall
notify the User of such a claim in writing.
● The User shall have the responsibility to promptly and actively
cooperate in the legal defence of any such claim.
● The Company reserves the right to assume exclusive control over the
legal defence of any indemnified claim at its discretion, with legal
representation of its choosing.
● The User shall not settle any claim or dispute without prior written
consent from the Company.
8.3 No Waiver of Rights:
The Company’s failure to enforce any provision under this Indemnification
clause shall not be construed as a waiver of its legal rights. The Company
reserves the right to pursue full legal remedies against any violators.
By using the Dhatu App, the User acknowledges and agrees to indemnify
and hold the Company harmless against any legal or financial consequences
resulting from their actions.
9. DISPUTE RESOLUTION
9.1 Amicable Settlement:
● The Parties shall make all reasonable efforts to resolve disputes
amicably through good-faith negotiations.
● Users must first contact the Dhatu App Customer Support at [Insert
Contact Email] to report any dispute, providing relevant details and
supporting documents.
● The Company shall respond within 30 (thirty) days and attempt to
resolve the dispute amicably through discussion.
9.2 Mediation:
● If an amicable settlement is not reached within 60 (sixty) days of the
initial dispute notification, the dispute shall be referred to mediation
before proceeding with arbitration or litigation.
● Mediation shall be conducted by a mutually agreed independent
mediator or, if no agreement is reached, by a mediator appointed in
accordance with the Mediation Act, 2023 (as applicable in India).
● The mediation process shall be conducted online or at a neutral
location, with each party bearing its own costs.
9.3 Arbitration Clause:
● If mediation fails, the dispute shall be settled by binding arbitration
under the Arbitration and Conciliation Act, 1996, as amended.
● The arbitration shall be conducted by a sole arbitrator appointed by
mutual agreement. If the parties fail to appoint an arbitrator within 30
days, the arbitrator shall be appointed as per the rules of the Indian
Council of Arbitration (ICA).
● The arbitration proceedings shall be conducted in English and held in
Bangalore, Karnataka, India.
● The arbitral award shall be final and binding on both parties and
enforceable under applicable law.
● Each party shall bear its own arbitration costs, except where the
arbitrator decides otherwise.
9.4 Jurisdiction & Litigation:
● If arbitration is not applicable due to legal or regulatory reasons, the
dispute shall be subject to the exclusive jurisdiction of courts in
Bangalore, Karnataka, India.
● The User waives the right to file class-action lawsuits, and disputes
must be resolved on an individual basis.
10. GOVERNING LAW & JURISDICTION:
10.1. Applicable Laws
● These Terms & Conditions, along with any disputes, claims, or legal
proceedings arising from or related to the use of the Dhatu App, shall
be governed by and construed in accordance with the laws of India.
● The applicable laws include but are not limited to:
● The Indian Contract Act, 1872- Governing agreements,
transactions, and obligations between the Company and Users.
● The Consumer Protection Act, 2019 – Governing consumer
rights, grievance redressal, and liabilities related to products
and services.
● The Information Technology Act, 2000- Governing digital
transactions, online security, and privacy of User data.
● The Food Safety and Standards Act, 2006- Applicable to food
and wellness products offered on the App.
● The Arbitration and Conciliation Act, 1996- Governing dispute
resolution via arbitration.
● The Digital Personal Data Protection Act (DPDP Act), 2023.
10.2 Jurisdiction for Legal Proceedings:
● Subject to the Dispute Resolution clause, any dispute that requires
legal intervention shall be subject to the exclusive jurisdiction of the
courts in Bangalore, Karnataka, India.
● Users agree that they shall not initiate proceedings in any jurisdiction
other than the one specified above.
10.3 Conflict with Local Laws:
● If any provision of these Terms & Conditions is contrary to the laws of
a User’s jurisdiction, such provision shall be deemed modified only to
the extent necessary to comply with local laws, without affecting the
enforceability of the remaining terms.
● The Company does not warrant that the App’s content, products, or
services comply with laws outside India. Users accessing the App from
foreign jurisdictions shall do so at their own risk and are responsible
for ensuring compliance with local laws.
11. TERMINATION & SUSPENSION
11.1 Right to Terminate or Suspend Accounts
● Dhatu App reserves the right to suspend, restrict, or terminate a
User’s access to the App, in whole or in part, without prior notice, if:
● The User violates these Terms & Conditions, Privacy Policy, or
any other applicable policies.
● The User engages in fraudulent, illegal, or unauthorized
activities on the App.
● The User provides false, misleading, or incomplete information
during account registration or transactions.
● The Company detects suspicious activities such as multiple
failed payment attempts, misuse of promo codes, or
unauthorized access.
● The User engages in abusive, defamatory, or harassing behavior
toward the Company, its employees, service providers, or other
Users.
● The User breaches intellectual property rights, attempts to
reverse-engineer the App, or interferes with its operations.
● The Company shall not be liable for any loss of access, data, or
pending orders resulting from such suspension or termination.
11.2 User’s Right to Terminate Account:
● Users may terminate their account at any time by:
● Contacting Customer Support at info@microbitech.com.
● Deleting their account via the App settings (if applicable).
● Upon termination, the User shall:
● Cease all use of the App.
● Settle any outstanding dues or pending payments.
11.3 Effect of Termination
● Termination shall not affect any existing obligations, liabilities, or
rights accrued prior to termination.
● Certain provisions of these Terms & Conditions, including Limitation
of Liability, Indemnification, Intellectual Property Rights, and Dispute
Resolution, shall survive termination.
12. ACCURACY OF BILLING AND ACCOUNT INFORMATION
12.1 User Responsibilities:
● Users agree to provide complete, accurate, and up-to-date billing and
account information when making a purchase or registering on the
Dhatu App.
● Users must promptly update their account details, including billing
address, contact number, and payment details, to avoid disruptions in
order processing or service access.
● Any inaccuracies, omissions, or outdated information provided by the
User may result in:
● Order cancellations, processing delays, or failed transactions.
● Suspension or termination of the User’s account.
● The inability to process refunds or returns due to incorrect
details.
12.2 Company’s Right to Verify Information:
● The Dhatu App reserves the right to verify the accuracy of billing and
payment details before processing any order.
● The Company may request additional documents or verification steps
(such as OTP authentication or identity proof) if suspicious activity is
detected.
● Failure to comply with verification requests may result in order
cancellation or account suspension.
12.3 Order Rejection & Modification:
● The Company reserves the right to refuse, cancel, or modify any order
if:
● The User provides incomplete or inaccurate billing information.
● Fraudulent or unauthorized transactions are suspected.
● The order violates any applicable law or Company policy.
● In such cases, the Company may attempt to notify the User via the
registered email or phone number.
12.4 Responsibility for Payment Methods:
● Users acknowledge that they are solely responsible for ensuring their
selected payment method (credit card, debit card, UPI, net banking,
etc.) has sufficient funds and is valid for transactions.
● If a payment is declined or fails due to insufficient funds, expired
cards, or technical issues, the Company is not liable for order delays
or cancellations.
13. THIRD-PARTY TOOLS & OPTIONAL SERVICES:
13.1 Use of Third-Party Tools
● The Dhatu App may provide access to third-party tools, software, or
integrations that enhance user experience, including but not limited
to:
● Payment gateways (e.g., Razorpay, PayU, Stripe) for secure
transactions.
● Logistics and delivery tracking services.
● AI-based nutrition recommendations or wellness analytics.
● External booking systems for wellness consultations or
sessions.
● Users acknowledge and agree that:
● These tools are provided "as is" and "as available" without
warranties, representations, or conditions of any kind.
● The Company does not monitor, control, or assume
responsibility for the functioning, availability, or security of
these third-party tools.
● Use of third-party tools is at the User’s own risk, and the
Company shall not be liable for any losses, damages, or security
breaches arising from their use.
13.2 Optional Services and Integrations
● The Dhatu App may, from time to time, introduce optional third-party
services, such as:
● Subscription-based health assessments or wellness programs.
● Integration with wearable devices or mobile health tracking
apps.
● Collaboration with nutritionists, fitness experts, or Ayurvedic
practitioners.
● If Users choose to engage with such services:
● They agree to comply with the respective third-party terms and
conditions.
● The Company does not guarantee accuracy, effectiveness, or
safety of third-party services.
● Any issues arising from such services must be resolved directly
with the respective third party.
13.3 Modification or Discontinuation of Third-Party Tools
● The Company reserves the right to:
● Add, modify, or discontinue any third-party tools or integrations
at its discretion.
● Restrict or suspend access to any third-party services in case of
security risks, compliance concerns, or operational changes.
● Users will be notified of significant changes affecting their access to
third-party tools via in-app notifications or emails.
14. THIRD-PARTY LINKS & EXTERNAL CONTENT
14.1 Third-Party Links on the Dhatu App
● The Dhatu App may include links to third-party websites,
applications, or resources for informational, promotional, or
transactional purposes, including but not limited to:
● External websites selling health, wellness, and organic
products.
● Blogs, research articles, and expert opinions on nutrition and
Ayurveda.
● Social media platforms, partner websites, or affiliated brands.
● These links are provided for convenience only, and the Company does
not endorse, monitor, or guarantee the accuracy, reliability, or
security of such third-party content.
14.2 User’s Responsibility When Accessing Third-Party Content:
● Users acknowledge that clicking on third-party links and engaging
with external content is at their own risk.
● The Company shall not be liable for:
● Any loss, damage, fraud, or data breach resulting from the use
of third-party websites or services.
● The accuracy, legality, or authenticity of third-party content.
● Any transactions, purchases, or interactions made on
third-party websites.
● Users are advised to review the terms, privacy policies, and security
measures of any third-party website before accessing or sharing
personal information.
14.3 Third-Party Advertisements & Promotions:
● The Dhatu App may feature sponsored content, advertisements, or
promotional offers from third parties.
● Any engagement with third-party advertisements, including
participation in offers, discounts, or promotions, shall be at the User’s
discretion, and the Company shall not be responsible for:
● The fulfillment of third-party promotional commitments.
● Product or service quality issues related to third-party
advertisements.
● Refunds, replacements, or disputes arising from third-party
promotional purchases.
14.4 Removal of Third-Party Links
● The Company reserves the right to remove, modify, or disable
third-party links at its discretion, without prior notice, if they:
● Violate legal, ethical, or security standards.
● Contain misleading, harmful, or offensive content.
● Are found to be unreliable or associated with fraudulent
activities.
15. USER COMMENTS, FEEDBACK & SUBMISSIONS
15.1 User Contributions & Content:
● The Dhatu App may allow Users to submit, post, or share content,
including but not limited to:
● Reviews and ratings of products or services.
● Comments on blog posts, articles, or community discussions.
● Feedback, suggestions, or proposals regarding the App’s
functionality, services, or product offerings.
● By submitting any content, the User grants Dhatu App a
non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and
sublicensable right to use, modify, reproduce, publish, distribute, and
display such content in any media format.
● Users acknowledge that their submissions may be publicly visible and
agree not to post or share any content that:
● Is false, misleading, defamatory, obscene, abusive, or
discriminatory.
● Infringes upon any third-party intellectual property rights
(including copyright, trademark, or trade secrets).
● Contains malware, viruses, or any harmful software intended to
disrupt or damage the platform.
● Promotes illegal, unethical, or offensive activities.
● The Company reserves the right, but is not obligated, to:
● Monitor, edit, remove, or refuse any User-generated content that
violates these Terms & Conditions.
● Suspend or terminate accounts of Users found repeatedly
violating content policies.
15.2 Ownership of Feedback & Suggestions:
● If a User provides feedback, suggestions, or ideas for improvements,
the Company shall have full ownership of such input without
obligation to compensate the User.
● The Company may implement, develop, or commercialize suggestions
without restriction or acknowledgment.
15.3 No Liability for User-Generated Content
● The Company is not responsible or liable for any User-generated
content, including opinions, statements, or claims made by other
Users.
● Users engaging with such content do so at their own risk, and the
Company does not endorse, verify, or guarantee its accuracy.
16. PERSONAL INFORMATION:
16.1 Collection of Personal Information:
● The Dhatu App collects and processes personal information in
accordance with its Privacy Policy. By using the App, Users agree to
the collection, storage, and processing of their personal data, which
may include:
● Name, email address, phone number, and shipping/billing
address.
● Payment details and transaction history.
● Health-related information (if voluntarily provided for
personalized recommendations).
● Device and usage data, including IP address, location, and
browsing behaviour.
● Users acknowledge that failure to provide required personal
information may restrict access to certain features or services within
the App.
16.2 Purpose of Data Collection:
● The Company collects and processes personal information for the
following purposes:
● Facilitating orders, payments, and deliveries.
● Providing personalized health, nutrition, and wellness
recommendations.
● Sending transactional updates, promotional offers, and
service-related notifications.
● Enhancing user experience through analytics and feedback.
● Ensuring compliance with legal and regulatory requirements.
● Users consent to receiving communications from the Company via
email, SMS, or notifications regarding account updates, promotions,
or service improvements. Users may opt out of marketing
communications at any time.
16.3 Protection & Security of Personal Data:
● The Company implements reasonable security measures to protect
personal information from unauthorized access, misuse, alteration, or
disclosure.
● Despite best efforts, Users acknowledge that no online platform is
entirely risk-free, and the Company cannot guarantee absolute data
security.
● Users are responsible for maintaining the confidentiality of their login
credentials and should notify the Company immediately of any
suspected unauthorized access to their accounts.
16.4 Sharing of Personal Information:
● The Company does not sell or rent personal information to third
parties. However, data may be shared with:
● Service providers, such as payment processors, delivery
partners, or analytics tools, strictly for operational purposes.
● Regulatory authorities, if required by law, legal process, or
government request.
● Business partners, only in cases where Users have expressly
opted for third-party integrations or collaborations.
● Any sharing of sensitive health-related data will require explicit user
consent, except where legally mandated.
16.5 User Rights & Data Access:
● Users may review, modify, or delete their personal data by accessing
their account settings or submitting a request to the Company’s
support team.
● Requests for data portability, restriction of processing, or account
deletion will be processed in accordance with applicable data
protection laws.
17. ERRORS, INACCURACIES & OMISSIONS:
17.1 General Disclaimer on Errors:
The Dhatu App strives to provide accurate, complete, and up-to-date
information regarding its products, services, pricing, availability,
health recommendations, and other content.
However, the Company does not guarantee that the App, website, or
any associated content will always be free from errors, inaccuracies,
or omissions.
Errors may occur in:
● Product descriptions, specifications, or ingredient lists.
● Pricing, discounts, or promotional offers.
● Order processing, billing, or shipping details.
● Health and wellness advice or recommendations.
● Stock availability and estimated delivery times.
17.2 Right to Correct Errors:
● The Company reserves the right to correct any errors, inaccuracies, or
omissions at any time, without prior notice.
● If an error affects an order (e.g., incorrect pricing or product
information):
● The Company may cancel or modify the order and notify the User
accordingly.
● Users may be given the option to proceed with the corrected order
or receive a refund.
● The Company is not liable for any losses or inconveniences resulting
from errors, including missed promotions or delays caused by
necessary corrections.
17.3 No Obligation to Update Information:
● While the Company endeavours to keep all information updated, it is
not obligated to immediately correct or revise errors unless required
by law.
● Users acknowledge that historical information (such as past product
prices or discontinued services) may be retained for reference
purposes but may no longer be valid.
17.4 User Responsibility:
● Users are advised to:
● Verify product details, specifications, and suitability before
making a purchase.
● Contact customer support in case of discrepancies or doubts
regarding information provided.
● Regularly check for updates to policies, terms, and pricing.
18. AMENDMENTS & MODIFICATIONS
18.1 Right to Modify Terms & Conditions:
● The Company reserves the right to modify, update, or amend these
Terms & Conditions at any time, without prior notice, to reflect:
● Changes in business operations, product offerings, or services.
● Updates in legal, regulatory, or compliance requirements.
● Improvements in user experience, security, or functionality of
the Dhatu App.
● Modifications may affect various aspects of the App, including but not
limited to:
● Eligibility criteria, payment policies, or refund processes.
● Usage restrictions, intellectual property rights, or dispute
resolution mechanisms.
● Data protection measures, privacy practices, or third-party
integrations.
18.2 User Acknowledgment & Continued Use:
● Users acknowledge that it is their responsibility to review the Terms &
Conditions periodically to stay informed of any updates.
● Any continued use of the Dhatu App after modifications signifies
acceptance of the updated Terms.
● If a User does not agree with the changes, they must discontinue
using the App immediately.
18.3 Availability of Updated Terms:
● The latest version of the Terms & Conditions will always be available
on the Dhatu App and official website.
● The Company may, at its discretion, notify Users of significant
changes via:
● Email, push notifications, or in-app alerts.
● Announcements on the App or website.
19. DATA RETENTION POLICY:
19.1 Retention of User Data:
● The Dhatu App collects and stores User data in accordance with its
Privacy Policy and applicable data protection laws.
● User data may include but is not limited to:
● Personal information (name, email, contact details, address).
● Transaction history (orders, payments, refunds).
● Health-related data (if voluntarily provided for personalized
recommendations).
● User-generated content (reviews, feedback, or comments).
● Technical and device information (IP address, browsing
behavior, app usage patterns).
● The Company retains User data for as long as necessary to:
● Fulfil contractual obligations (e.g., processing orders and
payments).
● Comply with legal and regulatory requirements.
● Resolve disputes, enforce agreements, and prevent fraudulent
activities.
● Improve and personalize services offered through the App.
19.2 Data Retention Periods:
● Personal account information: Retained as long as the account
remains active. Upon account deletion, data will be erased within [X]
days/months unless retention is legally required.
● Order and transaction records: Retained for [X] years for tax,
accounting, and regulatory compliance.
● User-generated content (reviews, feedback, etc.): May remain on the
platform even after account deletion, unless specifically requested for
removal.
● Health-related data: Retained for the duration necessary to provide
relevant services and recommendations.
● Inactive accounts: If a User account remains inactive for [X] years, the
Company may delete or anonymize the data.
19.3 User Rights & Data Deletion Requests:
● Users may request deletion of their personal data by contacting the
Company’s support team or Data Protection Officer.
● Requests for data deletion will be processed within a reasonable time
unless retention is legally or contractually required.
● Upon deletion, certain residual data may remain in backup archives
for security and legal compliance but will not be used for any
operational purposes.
19.4 Data Security & Protection:
● The Company implements industry-standard encryption, access
controls, and security measures to protect User data from
unauthorized access, loss, or breaches.
● Despite best efforts, no system is completely immune to cyber threats,
and Users acknowledge the inherent risks of sharing data online.
20. MISCELLANEOUS CLAUSES:
20.1 Force Majeure:
● The Company shall not be held liable for any failure or delay in
performance due to causes beyond its reasonable control, including
but not limited to:
● Natural disasters (earthquakes, floods, fires).
● Government actions, regulations, or restrictions.
● Cyberattacks, server failures, or technical malfunctions.
● Pandemics, strikes, labor disputes, or civil disturbances.
● In such cases, the Company reserves the right to suspend or
terminate services temporarily without liability.
20.2 Non-Compete:
● Users agree not to engage in any business or activity that competes
with the Dhatu App while using its services.
● Unauthorized use of proprietary information, trade secrets, or
business strategies for competitive purposes is strictly prohibited.
20.3 Non-Disparagement:
● Users agree not to publish, post, or distribute false, misleading, or
defamatory statements about the Dhatu App, its services, or its
affiliates, whether online or offline.
● Constructive feedback is welcomed, and concerns should be
addressed through official customer support channels.
20.4 Changes in Prices & Details:
● The Company reserves the right to change product prices,
descriptions, or availability at any time without prior notice.
● Such modifications shall not affect orders already placed and
confirmed unless due to an error or regulatory requirement.
20.5 Severability:
● If any provision of these Terms & Conditions is found to be invalid,
illegal, or unenforceable, the remaining provisions shall remain in full
force and effect.
● The invalid provision shall be replaced by one that best reflects the
original intent and purpose.
20.6 Waiver:
● The failure of the Company to enforce any provision or exercise any
right under these Terms shall not be considered a waiver of such
rights.
● Any waiver shall be valid only if provided in writing by an authorized
representative of the Company.
20.7 Assignment:
● Users may not assign, transfer, or sublicense their rights or
obligations under these Terms without prior written consent from the
Company.
● The Company reserves the right to assign its rights and obligations to
any affiliate, subsidiary, or successor entity without restriction.
21. CONTACT US:
22.1 General Inquiries:
For any general questions, concerns, or support requests regarding the
Dhatu App, Users may contact us through the following channels:
● Email: info@microbitech.com
● Phone: 9606989707
22.2 Privacy-Related Requests:
For concerns related to data privacy, personal information handling, or
GDPR compliance, or The Digital Personal Data Protection Act (DPDP Act),
2023, Users may reach out to our Data Protection Officer (DPO) at:
● We strive to respond to privacy-related queries within 7 business days,
in compliance with applicable data protection laws.
22.3 Complaints & Disputes:
● If a User has a complaint regarding the App’s services, transactions,
or policies, they may file a formal complaint through:
● The in-app complaint resolution system.
● Complaints will be reviewed within 7 business days, and Users will be
provided with a resolution timeline.
● For unresolved disputes, Users may initiate mediation or legal
proceedings as per the Dispute Resolution clause.
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